Privacy Policy

Last updated: March 20, 2026

1. Introduction

EveryNook, LLC ("Everynook", "we", "us", or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at everynook.com and its subdomains (collectively, the "Site"), and when you use our platform and services (collectively, the "Services").

By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not access or use our Services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

  • Account information: name, email address, phone number, and password when you register for an account.
  • Profile information: professional details such as your real estate license number, brokerage affiliation, MLS ID, and profile photo.
  • Client data: information about your clients that you enter into the platform for CRM and transaction management purposes.
  • Transaction data: offer details, documents, and communications related to real estate transactions.
  • Communications: messages, feedback, and other content you send to us or through the platform.

2.2 Information Collected Automatically

When you access our Services, we may automatically collect certain information, including:

  • Device information: browser type, operating system, device identifiers, and screen resolution.
  • Usage data: pages visited, links clicked, time spent on pages, and other interaction data.
  • Log data: IP address, access times, and referring website addresses.
  • Cookies and similar technologies: see our Cookie Policy for details.

2.3 Information from Third Parties

We may receive information from third-party sources, including:

  • MLS data: property listing data and agent information from the Multiple Listing Service (MLS) through data exchange agreements.
  • Public records: property information from state and county assessment databases.
  • Authentication providers: identity verification data from our authentication service partner.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Provide and maintain our Services: including account management, property search, offer management, document handling, and collaboration features.
  • Communicate with you: send transactional emails, SMS verification codes, notifications about your account or transactions, and respond to your inquiries.
  • Improve our Services: analyze usage patterns, troubleshoot issues, and develop new features and functionality.
  • Security and fraud prevention: detect, prevent, and respond to security incidents, fraud, and other harmful activities.
  • Legal compliance: comply with applicable laws, regulations, and legal processes.
  • Marketing: with your consent, send promotional communications about new features, updates, and services that may interest you.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • With other platform users: your professional profile information, reviews, and endorsements are visible to other agents on the platform. Transaction-related data is shared with relevant parties to a transaction.
  • Service providers: we share data with trusted third-party vendors who help us operate our Services, including cloud hosting (Amazon Web Services), email delivery (Mandrill), SMS messaging (Twilio), and mapping services (Google Maps).
  • MLS organizations: as required by our participation in MLS data exchange programs.
  • Legal requirements: when required by law, subpoena, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business transfers: in connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard security measures to protect your information, including:

  • AES-256 encryption for documents and files stored in our cloud storage.
  • Encryption of data in transit using TLS/SSL protocols.
  • Role-based access controls and authentication safeguards.
  • Regular security audits and monitoring of our systems.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to using commercially reasonable measures to protect your data.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. Transaction-related documents are retained for a minimum of seven (7) years in accordance with real estate industry regulations and record-keeping requirements.

When your information is no longer needed, we will securely delete or anonymize it. Backup copies may persist for a limited period as part of our disaster recovery processes.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: request a copy of the personal information we hold about you.
  • Correction: request that we correct any inaccurate or incomplete personal information.
  • Deletion: request that we delete your personal information, subject to certain legal exceptions (such as document retention requirements).
  • Opt-out: unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
  • Data portability: request a copy of your data in a structured, commonly used format.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete that information promptly.

9. Third-Party Links

Our Services may contain links to third-party websites and services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where required by law, notify you by email or through a prominent notice on our Site.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: